SUPPORT
ALL SALES ARE FINAL AFTER CHECKOUT. IF YOU HAVE MORE CONCERNS THAT ARE NOT LISTED IN THE FAQ, FEEL FREE TO CONTACT US.
WHEN WILL MY ORDER SHIP?
- Depending on your order, your shirts/accessories may ship separately due to us shipping from two separate locations. Apparel generally ships within 1-2 weeks, while accessories/in-house items will ship within 1 week.
- For preorders, the information can be found on the product page. Most preorders take 4-6 weeks.
HOW LONG DOES SHIPPING TAKE?
- For U.S. orders, ground shipping takes anywhere from 2-10 days.
- For international orders, shipping can take anywhere from 1-3 weeks. Concerning international shipping, depending on your country, you may have to pay a customs duty and/or import tax. You are responsible for paying any customs duty and/or import tax that your country charges you.
ORDER SAYS DELIVERED, BUT HAS NOT ARRIVED/ORDER IS MISSING OR LOST?
- Unfortunately, lost packages can happen, and it is outside of our control. In the event it says delivered but it has not arrived, we recommend filing a claim directly with the shipping service. In the event that the tracking says your package is missing or lost, we also recommend filing a claim, as well as contacting us in order to see if we can send a replacement or refund you. If you have any questions or need further assistance in receiving your order, please do not hesitate to contact us.
CAN I CHANGE MY SHIPPING ADDRESS OR MODIFY MY ORDER?
- Unfortunately we cannot change it as we submit orders to our locations almost immediately within 24 hours. However, contact us immediately and let us know your order number and we can cancel your order so that you can place a new order with the correct address/items(must contact us within 24 hours).
HOW SHOULD I WASH MY GARMENTS?
- In order to best preserve your garment, turn it inside out, cold wash it, and hang dry. Avoid using a dryer if you can, especially heat drying, as heat will damage the print and potentially shrink over time. After hang drying, it is okay to tumble dry it for 10-15 minutes to get any last wrinkles out.
- For more delicate accessories, it is best to hand wash with a mild soap and water mix.
CAN I RETURN MY ORDER?
- All orders are FINAL post-checkout, so we do not accept returns. However if there was a mistake with your order, or if your order is damaged, please contact us as soon as possible, and we will sort out the issue with you.
FOR ANY OTHER INQUIRIES OR QUESTIONS:
- Email us at contact@100moons.jp. We will get back to you as soon as possible, but please allow anywhere from 12-48 hours. Sometimes emails get lost, so if you haven't heard from us in a while, feel free to email us again.